May 16, 2013 – A quick follow-up – While I as teaching tonight I received a voice mail from “Scott” who introduced himself as my “sleep coach.” I indicated that he heard I had received the bed and wanted to know if I set it up and if I had any questions. He also sent an email. I have not made contact with him yet, but this was impressive. He called within a couple hours of the driver delivering the bed.
More on “Scott” later, perhaps.
May 16, 2013 – The mattress was delivered today by Old Dominion Freight Lines. The driver arrived at about 3:00 PM. I arranged to work from home so there was no problem with the delivery timing. ODFL had called a couple days earlier (5/14/13) to set up the delivery window between 12:00 and 4:00 PM.
The mattress was delivered in two large cardboard boxes, both of which showed some tears in the middle upon inspection. I would think a little stronger cardboard would be appropriate. The mattress boxes were on the trailer with miscellaneous other local delivery items – machine parts, a large compressor, and other things like that, so sharp edges were everywhere. The driver was excellent and brought boxed to the front door and then “pushed” as I guided them into the living room. He then helped make sure I had them propped against the wall safely. I did not pay for the “white glove” service, so this was a little above and beyond what he was required to do. I did inspect both boxes and it was clear that the rips in the boxes were superficial and that there was no damage to the mattress or the foundations.
One interesting and curious note. The driver said that he had delivered a number of these mattresses recently and he advised me to be sure to save the boxes. He said, “I’ll probably be the one called to come pick them us, so we can just put them back in the boxes and tape them up when I do.” Needless to say, I was concerned when he said it this way, so I asked how many he had delivered and he said 10 or 11. Then I asked, how many he had picked back up, he said he thought there had been 4. I asked if people told him why they sent them back. He said they say the mattress is “not what we thought it would be.” In some ways this relieved my concern because I figured, “I know what this is, and shouldn’t be surprised, right?” I hope I am right!
Sadly, I had to take off and head to Jacksonville (1 hour drive) to teach a class (I teach psychology at a university in Jacksonville and had a night class to teach), so I wasn’t going to be able to set the bed up tonight.
May 14, 2013 – Good news! I received several communications over the past day from various people at MyErgoBed.com. The mattress was shipped on Monday, 5/13 and is scheduled to arrive on Thursday. It is shipped by common carrier, so I will need to be home to receive it. They were very clear about the fact that the driver would only bring it to the door and would not bring it in the house.
The freight company is Old Dominion (ODFL) and they provided a tracking number – which actually works!
More on Thursday.
May 13, 2013 – It has now been 13 days since we ordered the mattress and still no news on shipping. I have attempted to contact my salesman, but so far no response. I hope this is not the beginning of a problem.
I’ll keep you posted.
May 9, 2013 – Got home from work today and there was a good sized heavy box at the front door. It was the chili-pad. It shipped separately from a separate company in Mooresville, NC. Packing was neatly done with no visual damage.
The chili-pad is a mattress pad with microtubes embedded within it. It is connected to a miniature heat pump that can heat or cool the water and circulate it through the mattress pad.
For more information, please go to http://www.chilitechnology.com/ for more information.
I will provide more information about this once we start using it.
May 7, 2013 – Checking in – no news so far. It has been one week and there has been no followup at all. No emails, not phone calls. Probably OK, but haven’t seen or heard anything about the progress of the delivery.
April 30, 2013 – made the final decision so made the purchase today. The purchasing experience was a little confusing and felt a little bit like buying a used car. I had previously spoken with a “sleep consultant” and agreed to visit with him again on May 3rd to place the order. However, on April 30 I received a text message stating that as an end-of-month special they were offering king mattresses for a queen price. I then received a phone call from yet another person offering a different “deal.” both the text and the call played on the urgency to buy now, these prices are only good the last day of the month. Both prices were $500-$700 less than what I had been quoted the week before by the original “sleep consultant”.
After finally speaking to one of the sleep consultants, I did in fact place the order and was able to “save” $900.00 by buying on the last day of the month.
Here is what I ordered.
King Size Mattress
Gel Memory Foam
The terms were 50% due at the time of the order
25% at 30 days
25% at 60 days.
There was an order form emailed to me and I needed to return the order confirmation by close of business April 30.
Overall it took less than 20 minutes to execute the entire order.
The salesman indicated that it would take about one week to manufacture the mattress and then to expect about 3-4 days for shipping. So that means we should see the mattress around 5/10 or 5/11.
For the last two months, my wife, Sharon, and I have been talking about buying a new mattress. Our current mattress has exceeded it expiration date. We bought it about 20 years ago when we switched from a water bed to a conventional mattress and box spring.
Actually this story goes back about two years. When our oldest daughter was married, we were fortunate enough to borrow the home of a couple faculty members at Duke who were out of the country on sabbatical. Their beautiful home came equipped with Temper-Pedic beds. We didn’t really realize how well we slept until we had returned back home after the wedding. At first we assumed we were sleeping so well because we exhausted from all of the wedding-related activity. But, we quickly realized that the bed was the bigger difference.
Life went on for a while so we delayed the decision. When 2013 began we decided to put some money aside and make the purchase this spring. I am not planning to spend a lot of time comparing the various mattress choices we reviewed. That is not my purpose here. Suffice it to say that we looked at traditional coil-spring mattresses, memory-foam, and adjustable air mattresses. In the end, we decided to pursue the MyErgoBed “hybrid” self-adjusting air/foam bed.
Over the next few days I will describe the purchase process, then follow up with the delivery, installation, and finally, the real purpose – reviewing the matress itself. I hope this is interesting to you and it will provide you with some real-world insights into this matress. Good, bad, or otherwise, I will describe it like it is.